OpenNet

Please refer to your Retail Service Providers (RSPs) for the delivery of optical fibre and services to your premises.

You may visit our website http://www.opennet.com.sg

Alternatively please email us at info@opennet.com.sg or call the hotline indicated on the initial letter of offer to check the coverage.

The tenant will be required to obtain permission from the landlord because minor drilling and installation works may take place. We will work together with the residents and building management of the building to minimise any disruption.

Up to four installers will be involved in the installation, which will take no more than 4 hours per installation. During installation, OpenNet’s contractor will consult the tenant to determine the location of the Fibre Termination Point in their office. OpenNet’s contractors will then attempt to leverage existing points of ingress to install the fibre optic cable into the offices wherever possible. Where there is existing surface trunking/cable tray in the office, for instance, OpenNet will attempt to use it to install the optical fibre cable. If the trunking cannot be used, OpenNet will explore other alternatives such as a new trunking.

Fibre is terminated onto a Fibre Termination Box, which is a small box that is placed inside your office premises.

No equipment is required on the part of tenants for the optical fibre cable installation.

However, for commercial buildings, if the horizontal cable tray from the riser to the office unit is not available, then the requesting customer will have to make arrangements to cater for it so that the fibre cable can be installed into the office premise. OpenNet may perform the cable tray installation at a cost in conjunction with the optical fibre cable installation works. The charges will be based on a case by case basis depending on the distance to be installed as well as the tenant’s requirements.

No, you do not require a fixed telephone line or cable line to enjoy fibre services.

No, the optical fibre setup should not interfere with or disturb any existing cables that have been laid to the home or office.

The optical fibre cable is capable of enormous bandwidth capacity as a medium. The download/upload speeds that a user encounters would be affected more by other factors such as server speeds, whether the servers are locally hosted, the amount of users accessing the servers and overseas connection bandwidth etc.

The optical fibre network is capable of transmitting multiple HDTV channels simultaneously. Whether there is a pay TV service available will depend on the service offerings made available by RSPs.

Tenants can continue to use the StarHub Cable point provided in each home to watch StarHub Cable programmes. The optical fibre point is envisaged to deliver Voice, Video and Data Communications to consumers and allow Service Providers to offer richer content to consumers.

The tenant can choose to subscribe to any service offered by any Retail Service Provider over the fibre network. It is anticipated that SingNet, StarHub and PacNet may also offer their high speed broadband services over the fibre network in the future.

Internet speeds are envisaged to increase to 1Gbps with the use of optical fibre as compared to the current offerings of 100Mbps.

Once the optical fibre point is established within the office, the RSPs will work with subscribers to provide the necessary Optical Network Terminals / Residential Gateways which the Macs and PCs can be connected to. In general, the optical fibre cable setup can be utilised with Macs, PCs and most other network capable equipment.