OpenNet

For both residential and non-residential buildings, OpenNet will waive installation charges for building owners up to the MDF rooms when the network first reaches their buildings. In cases where there are clusters of linked buildings which share a postal code, the fibre will be deployed to the MDF room which serves that cluster.

For Residential Buildings, OpenNet will also waive installation charges for the first time installation of fibre from the MDF Room/TER of each building to the premises within the building.

Today, SingTel & StarHub have installed copper and coaxial cables respectively to Buildings. With the introduction of the Next Gen NBN, OpenNet will be adding optical fibre cables to commercial buildings and residential homes.

During the course of work, OpenNet will make extra effort to:

• Minimise disruption and disturbance to the public.
• Use the existing underground infrastructure
• Minimise digging of new trenches on public roads
• Install optical fibre cables & accessories into MDF rooms.
• Utilise existing building ducts and cable trays/trunkings from the MDF room to the telecoms riser to install the optical fibre accessories.

Minor drilling works may be inevitable as part of the construction. OpenNet will endeavour to minimise any inconvenience to the public & seek your understanding and patience on the construction.

Two weeks prior to accessing the MDF room of a building, OpenNet will inform the building owner/building developer by way of an official letter requesting entry to the MDF room.

Building owners/developers who have any concerns can direct their queries for clarification to OpenNet’s hotline as indicated in the official letter or email us at info@opennet.com.sg within the two week period.

Should the building owner / developer decide against the installation of optical fibre cables and accessories into the MDF room and therefore deny OpenNet entry to the MDF room of their buildings, they can reply to OpenNet within 14 days from the date of the official letter, with their written concerns.

Within a week, OpenNet will use its best effort to liaise with the Building owners/developers to address their concerns.

After the two week period or upon the resolution of the building owner’s concerns, OpenNet’s authorised contractors will liaise with the building owners/developer (with a copy of OpenNet letter of Authorisation) for the installation of the optical fibre cables and accessories in the MDF room and riser.

OpenNet will also utilise existing building ducts and cable trays/trunkings from the MDF room to the telecoms riser to install the optical fibre facilities in the riser of the building. This will facilitate services to the tenants in your premise. The use of existing facilities will help to ensure minimal disturbance to your tenants.

Building owners are requested to allow OpenNet access to the MDF rooms and telecoms risers to facilitate the installation of optical fibre cables and accessories.

There will be no cost involved for Building Developers / Building Owners, for the installation of optical cable in the MDF rooms and riser.

For cases where entry has been refused by building owners, OpenNet will not be able to establish any fibre network to that building. This will mean that your tenants will not be able to enjoy the future services that will be provided through the fibre network, like ultra-high speed broadband, digital TV content etc.

You can request, via our hotline or by writing to OpenNet, to have your building included in OpenNet’s roll-out schedule again. Since OpenNet roll-out schedule is pre-planned until June 2012, your building may only be included when slots become available. This may mean that if you were originally scheduled for installation in Dec 2009 but you gave up that slot, you might only be included back into the schedule in June 2012. Please note that a cost will be incurred for such installation.

OpenNet will use the existing underground infrastructure as much as possible to minimise disruption and disturbance to the public. This will minimise having to dig new trenches on public roads. However with the installation of new optical fibre cables to buildings, minor drilling works may be inevitable as part of the construction. OpenNet endeavour to minimise any inconvenience to the public and seek your understanding and patience on the construction.

OpenNet will make good those works that are disturbed e.g. if we bore a hole – we will certainly patch it back.

Installation works in MDF rooms & telecoms risers should not cause too much inconvenience to your residents/office tenants.

OpenNet will work with the building developers/owners & MCs of developments to minimise disturbance, where possible.

As an example, for condominiums, OpenNet can arrange to have the installers work between 9am – 5pm as part of the effort to minimise disturbance to your residents (after residents have gone to work & children have gone to school).

We will seek to work with owners/tenants on the appropriate schedule to install the fibre to the office to reduce disruptions to a minimum. This can be done during regular office hours if the works are minimal and do not disrupt the business operations. If business operations could be inconvenienced, then alternate arrangements such as special installation hours can be considered. Special installation hours are an option that will be available to minimise disruption to business owners.

The hotline number will be made available in June at retail hours, in the meantime queries can be emailed to info@opennet.com.sg, or the name of the officer stated within the letter to the owner.

Intermediate distribution points (IDPs) will be housed next to riser pipes at some appropriate floors so that each IDP can serve a few floors above and below in order to minimise the possible congestion of the available riser pipes.

Fibre Distribution Points (DPs) will be installed at every floor and connected to the IDPs. Residential high-rise building normally come with common corridors, thus, individual drop fibre cables will run from the DP along the corridor in plastic trunking to reach individual housing units.

For those households where access has been refused by the owner, the fibre cable will end at the DP. In the event of future requests by such home owners to have fibre in their premises, fibre cables that were terminated at the DP can be served immediately to those premises in the shortest possible timeframe.